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FAQ

LEAD TIMES & SHIPPING

In stock pieces will ship out with in 2-3 day, 3-5 if it's a ring needing to be resized. All bespoke items are custom made to order; please allow two to three weeks for your jewelry to be specially made for you. You will receive an email with tracking info once your order is ready to ship. Shipping details and rush order information can be found here

RETURNS & EXCHANGES

Shirlee Grund Jewelry will accept returns up to 10 days after the item is delivered for all Regular Stock items - this includes most necklaces, earring, and in-stock rings that have not been resized for you.  All custom designs and Made to order rings are considered custom made and are not returnable. See our full Return Policy and Guarantee for details.

FINDING YOUR RING SIZE & RING RE-SIZING

It's always best to get the size right on the first try. I'm happy to mail you a plastic ring sizer or you may download this printable size finder that's great in a pinch or for covert sizing of a ring she already wears. If you do end up with the wrong size, most of my rings can be resized for a small fee. See our ring sizing page for more details. 

METALS & FINISHES

Shirlee Grund Jewelry uses sustainable precious metals from SCS Certified refiners. Many of my bespoke designs can be made in 14k yellow gold, 14k white gold, 14k rose gold, 18k yellow gold, 950 palladium, 950 platinum, sterling silver or a two tone mix of metals. Select rings can also be made in a nickel free palladium white gold alloy, or a premium more durable, sterling silver alloy also made with added palladium. Finishes include polished or matte, smooth or hammered. To see sample photos, visit our Metal Choices and Finishing Options page.

ETHICAL & CONFLICT FREE GEMSTONES

All of the diamond I use are conflict free under the Kimberly Accord; all melee (tiny diamonds) and some larger diamonds are certified reclaimed. Gemstones are purchased from reputable dealers, are not synthetic, coated or dyed unless specifically explained in the listing. Natural stones are, however, mined out of a big hole in the earth, creating environmental damage and toxic run off. Lab gown stones cause less harm and can be substituted in many of my designs; contact me for pricing. Read more about our environmental commitment

CUSTOM DESIGN

Designing for a particular personality is a pleasure and custom orders are welcome. If you see something you like, but it's not just right for you, send me an email and I'll work with you to create the piece you envision.

CAN I VISIT?

Sadly, No, I do not have retail shop open for visitors and most of my jewelry is made to order; I don't keep a lot in stock for you to see and try on. Keeping a lot inventory lets me lower my operating cost - savings I can pass on to you. I am unable to hand deliver local order. Thank you for understanding. Learn more about me here

GIFT TAGS & BOXES

I can include a bow and gift tag with your short message written on it upon request. All jewelry is packaged in a gift box.

RHODIUM & GOLD PLATING

Plating is a toxic process that I am unable to use in my studio. None of what you see in my shop is gold plated and white gold is not rhodium plated. Un-plated white gold is a warm white, not the chrome color of rhodium.

NICKEL FREE WHITE GOLD

All white gold piece on shirleegrund.com is made from standard 14k white gold, which contains a small amount of nickel to bleach the gold of it's yellow color; it is a warm white. A nickel free palladium white gold alloy is a nickel free white gold option and a cooler grey color than the standard white; contact me with inquiries. Platinum and palladium are additional non-allergenic, white metal options. 

WARRANTY

I guarantee the quality of my work and materials, and want you to be happy with your jewelry for many years. Every jewelry piece is fabricated my me under the tightest quality control standards and is carefully inspected prior to shipment. I guarantee my work for one year after the purchase date. Any damage deemed to be caused by a manufacturing defect will be repaired free of charge. 

My warranty does not cover loss, theft, damage due to rough treatment, and normal wear. It's a good idea to add all fine jewelry to a homeowners or renters policy which usually protects against loss, damage or theft. 

CARING FOR YOUR JEWELRY:

Jewelry is inherently fragile and should be treated with care. Please do not wear your jewelry in the shower, during extreme physical activity, or expose it to harsh chemicals while washing your hands/dishes. Pearls and softer stones such as turquoise are delicate and should not come into contact with perfumes or hairspray.

Oxidation/discoloration can happen to most metals. Please keep your jewelry in a sealed bag or box when not in use. Most jewelry can be safely cleaned with an old toothbrush and mild soap.

 

PRICES and ORDERS ARE SUBJECT TO CHANGE and/or CANCELLATION

As the price of diamonds, gemstones and/or gold are constantly changing I reserve the right to cancel any orders placed through this shop that I am unable to,and/or are unwilling to fill, for any reason at my sole and absolute discretion. You will be notified, promptly, by email should your order have to be canceled. 

WHOLESALE

Wholesale orders are welcome on select collections. Please contact me directly.